Single Portal Support, CRM and BI Solution

Dvolve is a browser based solution from dbase technologies which allows you to consolidate the business functions of support, CRM and business intelligence into a single portal. Using data mapping it can be integrated into any environment. Capture customer information and demographics, track support incidents and use the powerful reporting module to improve your business processes and enhance your customer support function.
Key benefits:

• Centralise your support function into one
   application
• Automate your incident management process
• Measure and manage workload through audit
   trail
• Improved efficiency through process and user
   accountability
• Target improvement areas through reporting
   capability

Features include:

• Browser based application
• Layered security model and Audit trail capability
• Multiple user/Multiple group process hierarchy
• Dynamic content for self-driven addition of
   variables
• Full SAL and Email integration – Inbound and
   Outbound